Posted by Owner-Quinn on 14 Sep 2021, 9:23 am
Firstly I want to apologize for the downtime we had yesterday that seemingly wiped some of your progress from that day. Here’s a detailed explanation of what happened, to the best of my knowledge.
Sometime in the late afternoon yesterday, September 13, the server holding Furvilla’s databases went down. The server provider found that the physical driver had failed and needed to be replaced. Unfortunately it appears this means that they had to roll-back the data to the previous back-up, which would have been around 2 am September 13th.
This means there was about a 15 hour period of activity that was lost and rolled back to the status of how things were at 2 am.
Fortunately this means that any material or currency spent will have also returned to you. Any trades and purchases are as if they never occurred. Reagents you used to craft items should have rolled back. Unfortunately, I cannot give you back time and effort and can only offer my sincere apologies.
One scenario that may need special attention is if you lost your half of a transaction that was made independently with another individual. For example if you traded for an item with art or off-site currency, or were paid in FD for such, it may have rolled back. If such happened to you, please first try to work it out with the individual you made the transaction with so they can make good on their half of the deal. Failing that, feel free to file a report and we can attempt to mediate or compensate when appropriate. We may need proof such as dated screenshot that such transaction would have been agreed upon.
Finally, I understand that many players lost their daily streaks. This all depends on when you happened to log in last. Fortunately I should be able to fix all lost streaks. This would be a matter of me manually looking at the backup data and seeing what the streaks were of all active players before the database crashed, and adding that back.
Fixing the streaks will take several days for me to get to, so please keep on logging in and growing your streaks. Please do not file reports about lost streaks as I will be checking all players automatically. I will have to do this after an already-scheduled long downtime later this week.
Hope that addresses your biggest concerns. If I missed anything please go ahead and comment here. Thank you!