Posted by Staff on 4 Nov 2016, 4:43 pm
Hello all, just a couple quick things to discuss so I hope that you can bear with me here for just a few minutes. And I know that I am putting the funnest bit of news first but please be sure to read all the way through, it’s worth it, I promise.
We are in the early stages of development with a potential new Villager career path, cooking! But before we continue the long journey that is creating a brand new career, we’d like to hear what you think. While there seems to be quite a bit of interest coming through the Suggestion box, we are aware that that is still only representative of a few individual opinions. So I have created a thread for polite discussion with staff and other users where you can come and share your thoughts and even ask questions about this potential new job for your Villagers. I know all of us on Staff are looking forward to seeing what you have to say.
**Don't forget to check the first post periodically for updates!**
We’ve seen concern raised about Paintie Emails ([email protected]) not being answered, sitting for a long time, ect. So we are going to see what we can do to fix the situation and make sure you all are getting everything you need from myself and the Paintie Staff but to do this we’re going to need your help.
To start off, please be sure to have a clear subject line for your Contact Us form or Email, it helps to more quickly sort out what is what. Below is a list of the most common types of Emails we receive and are examples of subject lines we’d love to see you all using.
-Paintie Rejection Inquiry
-Existing Paintie Fix
-Wiped Paintie Replacement or Refund
-Paintie Base/Sketch Check
-Other Paintie Issue
Email/Contact Us Form:
Username & Number:
Villager ID Number:
Rejection Notice Received or Reason for Wipe: (if applicable)
Requiring some of this information may seem redundant but we want to make sure no one accidentally falls through the cracks and that we have all needed information available to get you a response as quickly as possible.
*If you have sent in a form or email and not gotten a response after a week, please resend and PM myself Admin_Mateusz to check and make sure that your email has actually gotten to our inbox. Unfortunately we have had some glitching here and there with lost emails and lost responses.*
Suggestions & New Features
For anyone that might not be aware, we added the Idea Development section into the forums a little over a month ago. And we are glad to see so many people using this feature to discuss and gather their thoughts into full fledged little idea bundles that are ready to be sent along to our Suggestions email!
But I have seen that some of you are concerned about your emails not being read and only receiving an automatic response so I am here to address that for you. I know that for some, that auto response can be a bit discouraging but please know that all of your emails are being seen and read, by me personally. None of you are invisible and your suggestions are appreciated, I have a whole list of things set aside to discuss with my fellow Staff members all thanks to you busy little beta bees. I hope that you all enjoy the little tweaks that we’ve approved that will be coming your way soon.